At MBI918, your privacy is not a formality — it is a fundamental obligation. This Privacy Policy explains exactly what personal data we collect from our Malaysian players, why we collect it, how we use and protect it, and what rights you hold over your own information.
Six core data protection principles we apply to every Malaysian player account on our platform.
Every page and every transaction on MBI918 is encrypted using industry-standard 256-bit SSL technology. Your login credentials, payment details, and personal information are never transmitted in plain text.
Your personal data is stored on secure, access-controlled servers. We apply encryption at rest, strict access controls, and regular security audits to ensure data is protected against unauthorised access or breaches.
MBI918 does not sell, rent, or trade your personal data to third-party marketing organisations under any circumstances. Your information is used solely to operate your account, process transactions, and fulfil legal obligations.
You have clear rights over your data — to access it, correct it, request its deletion, and object to certain types of processing. Our support team at [email protected] handles data rights requests promptly and transparently.
We follow a data minimisation principle — we collect only what is strictly necessary to deliver our Services, comply with our KYC obligations, and keep your account secure. We do not collect data gratuitously.
Where we send promotional communications (such as bonus notifications or platform updates), you may opt out at any time. Opting out of marketing will not affect your account functionality or access to our Services.
Table of Contents
This Privacy Policy ("Policy") is issued by MBI918 ("Company", "Platform", "we", "us", "our") and governs the collection, use, storage, sharing, and protection of personal data belonging to all registered users and visitors ("Player", "User", "you", "your") of the MBI918 website located at mbi918.cam and any associated sub-domains, mobile interfaces, and digital services operated under the MBI918 brand (collectively, the "Services").
MBI918 operates under international online gaming licensing and serves players across Malaysia, including users from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and other parts of the country. We recognise that Malaysian players have a legitimate and reasonable expectation of privacy in their dealings with online platforms. This Policy is our clear and binding commitment to that expectation.
By registering an account on MBI918, making a deposit, placing a bet, or otherwise using any part of our Services, you acknowledge that you have read, understood, and consented to the data practices described in this Policy. This Policy is to be read in conjunction with our Terms & Conditions, which governs your use of the platform more broadly.
✓ Our Core Commitment: MBI918 does not sell your personal data to third-party advertisers or marketing organisations. Your information exists solely to enable you to use our Services safely and securely, to allow us to process your transactions, and to satisfy our compliance obligations under international gaming licensing requirements.
For the purposes of this Privacy Policy, the following terms carry the meanings assigned below:
MBI918 collects personal data across several categories, depending on your interaction with the platform. The table below summarises the categories of data collected and their primary sources.
| Data Category | Specific Examples | Collection Source |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, MyKad or passport number | Account registration; KYC verification |
| Contact Data | Email address, mobile phone number, residential address (city, postcode) | Account registration; profile updates |
| Financial Data | Deposit and withdrawal history in MYR; payment method type (e.g., Touch 'n Go eWallet, DuitNow, FPX, Maybank); transaction reference numbers | Payment processing; deposit/withdrawal flows |
| Technical Data | IP address, browser type, operating system, device identifier, screen resolution, session duration | Automatic collection via server logs and analytics |
| Usage Data | Games played, bets placed, bet amounts, win/loss records, pages visited, features used | Automatic collection via platform interaction tracking |
| Communication Data | Support chat transcripts, email correspondence, feedback submissions | Customer support interactions |
| KYC Documentation | Photographs of government-issued ID, selfies for liveness checks, proof of address documents | Identity verification portal; submitted by the player |
ℹ Note on Sensitive Data: MBI918 does not request or process sensitive personal data categories such as racial or ethnic origin, religious beliefs, health information, or biometric identification data, except where biometric liveness checks are expressly required for KYC purposes under our licensing obligations. Such data is processed solely for verification and is not used for any other purpose.
MBI918 uses the personal data we collect for the following purposes:
To create, verify, maintain, and secure your MBI918 account. This includes processing your registration details, updating your profile, enforcing security measures such as two-factor authentication, and administering account closures or self-exclusion requests.
To process your deposits and withdrawal requests in MYR across supported payment channels including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, and USDT TRC20 cryptocurrency. Financial data is processed by our payment service providers under contractual data processing agreements.
To verify your identity and age as required under our international licensing obligations. KYC verification is mandatory before any withdrawal can be processed. Data collected during KYC is retained for the period required by our licensing authority and applicable anti-money laundering regulations.
To detect, investigate, and prevent fraudulent activity, multi-accounting, money laundering, bonus abuse, and other activities that violate our Terms & Conditions. This may involve automated analysis of usage patterns, IP addresses, device fingerprints, and transaction histories.
To monitor gaming behaviour for indicators of problem gambling, apply self-exclusion restrictions, enforce deposit and loss limits, and comply with our responsible gambling obligations. Where a player has activated a cooling-off period or self-exclusion, we use their data to enforce those restrictions across our platform.
To respond to your support requests, resolve disputes, process complaints, and maintain records of communications for training and quality assurance purposes. Our 24/7 support team handling inquiries from Malaysian players uses communication data solely in the context of the relevant support interaction.
To analyse aggregated, anonymised usage data for the purpose of improving platform features, optimising game loading performance (particularly for mobile users across Malaysia), and personalising your experience where you have consented to such personalisation.
To comply with applicable legal obligations under our international gaming licence, including record-keeping requirements, responding to lawful requests from regulators or law enforcement agencies, and meeting anti-money laundering obligations.
MBI918 processes your personal data on the following legal bases:
MBI918 does not sell your personal data. We share data only in the following limited and controlled circumstances:
⚠ No Third-Party Marketing Sharing: MBI918 strictly prohibits the disclosure of your personal data to any third-party advertising network, data broker, or direct marketing organisation. If you receive unsolicited marketing claiming to be from MBI918 via a channel you did not register, please report it to [email protected] immediately.
MBI918 uses cookies and similar tracking technologies on its platform to enable core functionality, improve user experience, and gather anonymised analytics. The following categories of cookies are in use:
You may adjust your browser settings to block or delete cookies at any time. Note that disabling strictly necessary cookies will impair your ability to log in and use the platform. Analytics and functional cookies can be disabled without affecting your core account access.
MBI918 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by our international gaming licensing obligations, anti-money laundering regulations, and other applicable legal requirements.
When personal data is no longer required, it is securely deleted or anonymised in accordance with our data destruction procedures. You may request early deletion of certain categories of data subject to the rights and limitations described in Section 10.
MBI918 operates under international online gaming licensing and may process and store player data on servers located outside of Malaysia. Where personal data is transferred internationally, MBI918 takes reasonable steps to ensure that appropriate safeguards are in place, including contractual data protection obligations imposed on all third-party processors.
Malaysian users are advised that data protection frameworks vary across jurisdictions. While MBI918 applies consistent data protection standards regardless of where data is processed, the legal protections available in the processing jurisdiction may differ from those applicable in Malaysia. By using the MBI918 platform, you acknowledge and consent to such international data transfers.
As a player on MBI918, you hold the following rights in respect of your personal data. To exercise any of these rights, submit a written request to [email protected] with the subject line "Data Rights Request". We will respond within 30 days.
Right of Access
Request a copy of all personal data MBI918 holds about you.
Right of Rectification
Request correction of inaccurate or incomplete personal data held on your account.
Right of Erasure
Request deletion of your personal data where it is no longer required for the original purpose or where you withdraw consent. Subject to legal retention obligations.
Right to Restrict Processing
Request that we limit processing of your data in certain circumstances, such as where you contest its accuracy.
Right to Data Portability
Request your personal data in a structured, machine-readable format for transfer to another service provider.
Right to Object
Object to processing based on legitimate interests, or withdraw consent for marketing communications at any time.
Please note that certain data rights may be limited where fulfilling the request would conflict with our legal obligations under our international gaming licence or applicable anti-money laundering regulations. In such cases, we will explain the limitation clearly.
MBI918 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Key measures include:
While MBI918 takes all reasonable steps to protect your data, no platform can guarantee absolute security against all possible threats. You are responsible for maintaining the security of your own account credentials and for notifying us promptly if you suspect your account has been compromised.
MBI918 is strictly an adults-only platform. Our minimum age requirement is 21 years. We do not knowingly collect, use, or store personal data from individuals under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under 21, we will immediately close the associated account and delete or anonymise all related personal data.
If you believe that a minor has registered an account on MBI918, please contact us immediately at [email protected] and we will investigate and act promptly. Parents and guardians are encouraged to use appropriate parental controls on devices accessible to minors to prevent underage access to online gaming platforms.
The MBI918 platform integrates with various third-party service providers to deliver payment processing, identity verification, fraud prevention, and cloud infrastructure services. These providers act as data processors under contractual data processing agreements with MBI918 and are prohibited from processing your data for any purpose other than those specified in their agreement with us.
MBI918 does not host third-party advertising networks, tracking pixels from social media platforms, or affiliate marketing scripts that would transmit your personal data to third-party advertising technology providers without your knowledge.
Links to other pages within the mbi918.cam domain (such as our Responsible Gambling and FAQ pages) are internal and remain under this same Privacy Policy. We do not link to external third-party websites from within the main platform.
MBI918 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, a change in the categories of data collected, a new purpose for processing, or a new category of third-party sharing — we will notify registered players via the email address on file or via a prominent notice on the platform before the changes take effect.
The "Last Updated" date displayed at the top of this page reflects the date on which the most recent version of this Policy was published. We encourage you to review this Policy periodically. Continued use of the MBI918 platform following publication of an amended Policy constitutes your acceptance of the revised terms.
If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise any of your data rights described in Section 10, please contact MBI918 through the following channel:
Live Chat Support
Available 24/7 via the live chat widget on the MBI918 platform for urgent privacy-related queries.
Response Commitment
We will acknowledge all written privacy requests within 5 business days and provide a full response within 30 calendar days of receipt. Complex requests may require additional time, and we will inform you of any necessary extensions in advance.
Our support team is available around the clock to answer any questions about how MBI918 handles your data. You can also explore our FAQ for quick answers to common queries.